Kelly Felder will give its customers the opportunity to refund or exchange a product provided it is in fully resalable condition. Returns should be made within 15 days and in original, undamaged packaging. If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund/exchange on the item. We will refund the price of the item to the purchaser or exchange the product once it is received. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods.
1. Returns via courier collection
Send a mail via Contact Us page with the following details such as invoice number, product code, quantity, reason for the return and whether you wish a refund or a replacement. We shall communicate via e-mail and organize for the courier to collect the product - free of charge if the delivered goods are incorrect, damaged or faulty.
2. Returns via the nearest store
Bring the product you wish to return or exchange with the invoice or the web order received online, to the nearest store and inform the manager the purchase is made via web sale. The Exchange / Refund will carry out based on the policies and options set out below.
1. Exchange at store
If you wish to exchange the product with same item with different color or size, or with a similarly priced item, that will be treated as a general exchange where there is no cost involved. If you exchange with a product where the price is higher than the old product, you will have to pay the price difference at the store. If the item to be exchanged is received under a special promotion the balance to be paid will be the difference of the new item price and the amount paid for the old item. The web discount will not be applicable for the products in the store during exchange.
1. Exchange at store
We will be unable to release the exchanged product until the original product has been received. However, we can reserve the product to ensure you receive the product of your choice. A delivery charge will charge unless the goods are incorrect, damaged or faulty.
We are unable to offer a refund or exchange on undergarments for reasons of hygiene. We will only be refunding damaged or faulty goods.
We are also unable to offer a refund or exchange on the sales items.
We will refund the delivery charge when a product is incorrect, faulty or damaged, but not when a product is simply unwanted.
Please note that the above policies are subject to change by Management of Kelly Felder at anytime without prior notice to the customer